Professional Problem Solver

Startup Operations · Founder Support · Quality Assurance · Product Specialist

When no one knows what to do next, I’m the person who figures out where to start.

Over 15 years I’ve held what feels like 20 different job titles: customer support, technical support, QA, HR, executive support, operations, and a few I never found a name for. The title changes, but the job doesn’t. I step into the mess, find the first move, and build the system so it doesn’t happen again.

Most recently, I joined Colonist.io as employee #3 and helped it grow past 12 people.

Different roles. Different industries. Same approach: figure it out, make it work, make it better.

What I built at Colonist.io 2021 – 2026

Colonist.io grew from 3 people to 12+, serving millions of players a year. This is what I owned along the way.

I was the founders' first hire, and their EA before that.

Before I had a title, I supported Colonist's founders as their personal EA and, through their network, occasionally provided as-needed support to other founders, including Haystack Analytics (YC-backed), across research, recruiting, vendor management, travel, and general admin.

I co-wrote the company's people playbook from a blank page.

Employee handbook, NDAs, contractor and employment agreements, PTO policy, the PIP process, onboarding and offboarding SOPs—all of it built from scratch because nothing existed before me.

I ran the moments that mattered publicly.

A #4 Product of the Day launch on Product Hunt, GDC planning, and Colonist Con.

I owned the customer-facing side of the business.

Support, moderation, and bug reproduction with the development team. I also wrote the company's public refund policy during the shift from one-time purchases to subscriptions.

You can view it here: Colonist Refund Policy

I managed payroll manually before helping the company transition to Deel.

Processed payroll through Wise and Brex, maintained accurate records, and assisted with the transition to Deel as the team outgrew the manual process.

I look for better ways to handle repetitive work.

I used Google Apps Script to simplify high-volume manual work, including generating 50+ contracts and NDAs from structured data and sending 600+ personalized outreach emails in batches using tools we already had.

See the mail merge demo →

Where I started

Prior to my startup leadership work, I spent over a decade building deep operational expertise across corporate HR, quality assurance, and workforce management:

Teleperformance 2009 – 2015

🏆 #10 out of 1,500+ employees — Customer Service
🏆 Promoted from Customer Service Rep → Sales Verifier → Quality Assurance

STARTEK Philippines 2015 – 2018

🏆 #1 in Customer Satisfaction (CSAT) — 97.32% score
🏆 Best Agent (FCR) — 84.07% score
🏆 #2 in First Contact Resolution (FCR) — 74.36% score
🏆 #2 Engagement Specialist — 3.60 overall score
🏆 Promoted twice in 3 years: Technical Support Rep → QA Analyst → Workforce Management Analyst

NGA Human Resources 2018 – 2021

🏆 #1 Company-Wide Performer out of 300+ employees — awarded twice
🏆 #1 QA Performer — 98.87% score
🏆 Peer-voted Rockstar Award

See certificates & proof

Demo

Systems and projects I've built to explore automation, organization, and practical ways to make everyday work and life a little easier.

EXECUTIVE ASSISTANT · NOTION

How I Prioritize Tasks

How I prioritize when my clients want different things. I built a Notion tracker to show how I'd sort a week when everything looks urgent.

Notion Task Prioritization Executive Support

Read the story → View Notion →

Automated hiring pipeline and recruitment dashboard

OPERATIONS AUTOMATION · RECRUITMENT

Hiring Pipeline Automation

A connected recruitment workflow that organizes applicants, updates interview schedules, tracks hiring metrics, and prepares personalized candidate emails.

Airtable Calendly Zapier Google Sheets Apps Script

Watch demo → Read the story →

AUTOMATION · GOOGLE SHEETS

Automated Finance Tracker & Dashboard

A demo financial operations system that turns raw transaction data into structured reporting, budget monitoring, spending insights, and automated flags.

Google Sheets Automation Data Analysis Dashboarding

View live demo → Read the story →

AUTOMATION · GOOGLE APPS SCRIPT

Mail Merge Automation

A Google Sheets + Apps Script workflow built to handle 600+ personalized outreach emails without repetitive manual sending or an unnecessary software subscription.

Google Apps Script Google Sheets Gmail Automation

Watch demo → Read the story →